Bilingual Account Representative

[QLQ Jobs]

Mississauga, ON

Our client is one of the world's largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value added services enable 120,000 resellers in more than 100 countries to efficiently and cost effectively support the diverse technology needs of end users.

Salary:

• Junior = $38k, plus 16% commissions

• Senior = $44k, plus 20% commissions

Perks:

• Full-time position, Monday to Friday 8:30am – 5:30pm (flexible hours)

• Medical/dental benefits after 3 months

• 2 weeks’ vacation + 4 personal days

Job Description

The Sales department is responsible for achieving Revenue and Gross Profit dollar targets by managing current customer base and developing new customers.  Specific measurements include Answer Rates, Service Levels, Customer Satisfaction, Customer Product Mix, Margin Management, and Awareness and Capitalization of opportunities. The primary focus of the Account Representative is to develop solid business relationships through proficient call handling, effective communication, probing, negotiating and closing.  Their primary focus is on account growth and development within an account base.  Utilizing outbound calls, Account Representatives are expected to develop a specified customer base and prospect incremental business in order to attain growth objectives and increase customer breadth. Account representatives are also required to consistently meet monthly productivity goals: including call quotas, quality service metrics and team performance.  A key responsibility will be to gain understanding of the reseller needs, have and in-depth knowledge of technical product lines and provide a timely response and professional service. Essential Duties & Responsibilities Required

• Focus on account growth & development within account base

• Performs outbound calls to a specified customer base and prospect incremental business in order to attain growth objectives

• Achieve outbound calling goals

• Achieve KPIs (Key Performance Indicators) that support corporate initiatives (specified on a quarterly basis)

• Consistently meet productivity objectives and customer satisfaction

• Effectively negotiate Tech Data gross margin (when appropriate)

• Receive and effectively handle inbound customer communication (phone, fax, email)

• Up-sell to existing customers

• Meet financial goals while maintaining and expanding product mix and market share

• Liaise with outside sales to develop strategies, relationships and service levels

• Meet monthly productivity goals – Includes call quotas, quality service metrics, team performance

• Attend appropriate vendor training/seminars

• Liaise with other departments on behalf of customers

Qualifications  

• Bilingual English & French with communication skills (oral/written)

• Post-Secondary Diploma

• Sales /Marketing Customer service skills in a Call Center/Retail in Computer Industry environment

• Ability to work well in a team

• Ability to handle multiple priorities and work in a fast paced environment

• Probing, negotiating, closing

• Technology Savvy- Knowledge of Software and Hardware products.

To apply for this position, please email your resume and cover letter to [e-mail] and mention ad number QLQ 00010. Only retained candidates will be contacted